Frequently Asked Questions

Who handles my chargebacks?

Our team is one of the only processors in the US to take care of any chargebacks you receive.  We get a notification, fill out the paperwork, and make sure it gets sent in on time, giving you the best possible chance to win every chargeback you receive.  The industry standard is below 5% chargeback win rate.  At Apogee, it exceeds 80%

Who handles my PCI compliance?

Our team is one of the only processors in the US to fully handle making sure your business is PCI Compliant.  100% hands-off for our merchants

What are your rates?

Provide us with your statement or let us know what your current rate is and we will match it exactly.  50% of the gross profit will be donated to the Apogee Foundation.

Can you integrate with my POS?

That's a tough question. There are hundreds of POS systems out there, and we can integrate with a lot of them. We will just have to look into your particular system.

Can you integrate with my Website?

Probably. We can integrate with most e-commerce platforms.

What all is involved in getting signed up?

We try to make that easy. We gather basic info about your business, fill out the app for you, then send it back for you to review and sign. You send that back with a voided check and a couple of other documents, and we take it from there.

Do I have to sign a contract?

Absolutely not. If we have to have a legal document to force you to do business with us, we aren't doing our job right. You are free to leave any time with no added fees. The only contract we have is one that we sign guaranteeing we will never raise your rates!

Who handles customer service?

We do not have an 800-number or AI Chatbot.  You’ll have the personal name, email, and cell phone number of your assigned support person.  We don’t even like the term “customer service.”  At Apogee, you’re not just a number.  We have live people that you’ll have a RELATIONSHIP with, people that know your name when they pick up the phone or respond to a text.

Get a free consultation. No obligation.

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